Reference

How We Protect Your Account and Data

Your account on dewatigel comes with clear terms about how we handle your funds, verify your identity, and keep your data secure.

Account verification requiredDeposit & withdrawal termsData protection practices
dewatigel How We Protect Your Account and Data
REACH OUR TEAM

How to Contact Us About Legal or Account Issues

Team online

Live chat

Available daily 09:00–23:00 Jakarta time. Our team handles account disputes, withdrawal questions and data requests without delay.

Email support

Send account or legal inquiries to our support address. Expect a response within 24 hours during business days.

Account settings

Review your legal preferences, update contact details and manage data retention options directly inside your account lobby.

HOW WE OPERATE

Data Security, Cookies and Account Protection

Account security

Your password is hashed and never stored in plain text. Two-factor authentication is available under account settings. Withdrawals require a secondary verification step to block unauthorized payouts.

Data retention

We keep transaction records for 24 months to verify deposits, withdrawals and compliance. Account data is deleted 12 months after closure unless legal holds apply. You can request a full data export anytime.

Cookies and tracking

We use session cookies to keep you logged in and functional cookies to track gameplay for fraud detection. No third-party tracking cookies are placed without your consent. You can opt out in your account settings.

Payment security

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store your payment method details — only a reference token for future deposits.

Dispute resolution

If you dispute a charge or withdrawal, contact our support team with your transaction ID. We investigate within 5 business days and issue a decision or reversal.

Request your data

Open a data-access request via live chat or your account settings. We'll compile your records within 14 days and deliver them as a downloadable file.

Frequently Asked About Our Legal Terms

You'll provide your full name, date of birth, phone number and a valid photo ID — typically a national ID or passport. For your first withdrawal, we also verify the deposit source using your bank statement or payment app screenshot to prevent fraud.

We retain your transaction records for 24 months for legal and compliance reasons. Your personal data is deleted 12 months after you close your account, except where local law requires us to keep it longer for tax or regulatory purposes.

Yes. Go to your account settings and update your phone number or email address anytime. To request deletion of your full profile, contact our support team via live chat. We'll process the request within 14 days, subject to any outstanding transactions or legal holds.

Contact our support team immediately with your transaction ID. We'll freeze your account pending investigation and reach out to your payment provider. Most disputes are resolved within 5 business days. If fraud is confirmed, we reverse the charge and secure your account.

Yes. All payment data is encrypted in transit and at rest using industry-standard protocols. We never store your actual payment details — only a secure token that your payment provider uses to process future deposits. Your bank holds the encryption keys, not us.

Yes. Request a full data export via live chat or your account settings. We'll compile your account history, transaction records and personal details within 14 days and send you a downloadable file in a standard format like CSV or PDF.

Our terms are governed by the law of the jurisdictions where we operate. Access and eligibility depend on local law. If you're in Indonesia, your account is subject to local financial and gaming regulations. Contact our support team for jurisdiction-specific questions about your account.